Refund & Cancelation Policy
Refund Policy
Your food is made fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted, or other similar circumstances. Refunds are not typically provided for food that a client simply does not like. We cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is prepared.
Once the order has been received by the client, we cannot issue any discount or refunds. Store credit can be applied to the next purchase .
Cancellation Policy
Client understands that upon entering this service contract, the chef is committing time and resources to this order thus cancellation would result in lost income and lost business opportunities in an amount difficult to precisely calculate. Therefore, the following cancellation limitations will apply.
- If client cancels four or more days before the pick up or delivery, 100% of the total will be refunded to the client.
- If the Client cancels, three days before the pickup or delivery, 50% of the total amount will be charged.
- If the client cancels, two days before the pickup or delivery, the total amount will be charged.
Payment & Delivery
Payment Policy
All orders must be paid in full at the time of order unless other arrangements have been agreed upon.
Delivery Policy
There is a 5% delivery fee for all catering orders within 10 miles. Deliveries over 10 miles will be a 10% delivery fee. Deliveries over 20 miles will be a 15% delivery fee. Please call for a delivery quote on orders over 20 miles away.
Product Knowledge
Hot Food
In order to prevent foodborne illness, we take every precaution to ensure that food is handled safely and kept at the proper temperatures. However proper food handling must continue after the food has been delivered to the customer. Here are some steps that you as the customer can take to be sure you are serving safe food.
As soon as the food has reached its proper internal temperature, we will hold the food at that temperature until it is either picked up by the customer or transferred to a hot box for delivery. Hot food should be served immediately or transferred to hot holding equipment such as a chafer or crockpot.
Food held in a chafer should be monitored every four hours that it is holding at a temperature of at least 45 degrees. Checking the temperature every two hours instead of four would allow time for corrective action should the food need to be reheated.
Food should be covered to ensure it remains at 145 degrees and to prevent contaminants from entering the food.
If you plan on holding food without temperature control, the food must start at least 165 degrees and be held no longer than four hours. Monitor the time and discard any food held over 4 hours.
If you order cooked food with the intention of cooling and reheating for serving at a later time, the food must be refrigerated and be reheated to 165 degrees. Never try to reheat the food in the holding equipment. This equipment will not heat food quickly enough to the proper temperature. Always reheat in an oven or stove.
Cold Food
Cold food should be held at 41 degrees or lower.
Cold food held without temperature control should be held no longer than four hours from the time it was removed from refrigeration.
Cold food should never reach a temperature higher than 70 degrees. Throw out any food that exceeds this temperature.
Discard food left after four hours.