At Chef Nelly’s your safety and trust are important to us. For that reason, we’re committed to handling your information in a way that is transparent, fair, and worthy of your trust.
In this notice, we explain how we collect, use, disclose, retain, and protect the information that we collect about you. We also let you know about your rights. Therefore, we encourage you to read this notice as well as any supplemental or different privacy notices that may be applicable when you access or interact with certain of our affiliated brands or service offerings.
We’re committed to ensuring that this notice is accessible to people with disabilities. To make accessibility-related requests, please contact us at support@treatsandsweetz.com or 1-202-630-5317.
Who We Are
Treats and Sweetz, your passport to culinary delight, has been redefining taste for 5 remarkable years. From sweet to savory, our exquisite creations have graced the tables of luxury hotels like the Four Seasons, earning their five-star, five-diamond approval.
What Does This Notice Cover?
This notice covers information we collect from and about our customers and prospective customers including, for example, when they visit or make a purchase on one of our websites or mobile applications, interact with our advertisements, interact with us through social media, participate in consumer research, promotions, contests, or otherwise access or use one of our service offerings. This notice also applies to personal information we collect about individuals with whom we have a business relationship.
Information We Collect
We collect the information described below to save you time and money and to make your shopping experience better. We’ve grouped the information we collect into categories, with some of the information listed in multiple categories. Because we only collect information when needed for a particular purpose, not all this information will apply to you:
- Personal identifiers such as name, online identifiers like user account names, and unique identifiers that we associate with you.
- Contact information such as your email, postal address, billing address, delivery or shipping address, and phone numbers.
- Financial and payment information such as credit, debit, or other payment card numbers.
- Transaction and commercial information such as your purchase and transaction histories. With respect to individuals who interact with us in a business context, we may have commercial information about our relationship with you.
- Account information including your username, password, and security questions; purchase information, coupons, and savings information, address information, email, and text communication preferences including your communication preferences relating to orders, marketing, and other activities; and your advertising preferences.
- Online and technical information such as your IP address and device or other persistent identifiers, browser type and version, time zone setting, device characteristics, browsing data, data related to your viewing of (and interactions with) our advertisements, website and app usage information, and other information that we collect using cookies, pixels, SDKs, and other similar technologies.
- Usage information including information about how you use our websites, mobile applications, and other service offerings.
- Communication preferences including your preferences in receiving marketing and purchase-based advertising.
- Sensory data when we may record your voice when you contact our customer service centers.
- User content including product reviews and other feedback or content you may provide to us.
- Inferences include information derived from other information that we’ve collected. We create inferred and derived data elements by analyzing your shopping history in combination with other information we’ve collected about you to personalize product offerings, your shopping experience, marketing messages, and promotional offers.
Some of the information about you may include personal information that can be used to identify you, like name, address, and email address. In certain states, the definition of personal information may be broader and include things like IP address, mobile device ID, and unique identifiers used by cookies. When the information we collect about you is considered personal information under applicable law, we treat it as personal information.
Personal information does not include data where your identity has been removed so that we can no longer identify you or that we aggregate so that you can no longer be identified, which we may use for any purpose.
Children’s Privacy
Our websites are for a general audience and are not geared toward children. We don’t knowingly collect personal information from children under the age of 16. If you believe your child may have disclosed personal information to us, please call 1-202-330-5317 and we’ll remove it.
How We Collect Your Information
The following are examples of how we may collect your information:
You or a member of your household purchase our products or services
When you purchase our products or services, we’ll collect your purchase information and associate it with you or your household.
You provide it to us directly
You may give us personal information or provide it to us directly, including:
- Information you provide when you register for an account, add items to your cart on our websites or mobile applications, place an order, post reviews or other content, purchase one of our services, or otherwise contact us about our websites, products, or services. We may ask you for information when you enter a promotion or sweepstake offered by us, sign up for an event sponsored by us, or report a problem to us.
- Records and copies of your correspondence (including emails) and voicemail messages.
- Your responses to surveys that you complete for consumer research purposes.
- Your search queries on our websites or in our mobile application.
Information from your device
We may collect information from a device that we’ve associated with you or your household. For example, we may collect information automatically when you browse our websites, use our mobile app or other online services, or view or interact with our advertisements.
We receive it from others
We may receive personal information about you from others including, for example, data analytics providers, data enrichment providers, ad networks, and consumer research providers. We may also receive information about you from commercially available sources such as data aggregators and public databases.
If you create an account with us using your Google account or another third-party account, we may receive certain information about you from Google or another third party to enable us to create your account.
Finally, from time to time, we receive information from others that has been deidentified so that it is no longer personal information under applicable law. When we receive de-identified data from others, we commit to maintaining and using that data in deidentified form without attempting to reidentify it.
Cookies and Other Technologies
Cookies
A cookie is a small data file that is stored by your browser on your device. We use cookies to deliver a better experience by, for example, remembering your preferences and opt-outs.
Other examples of why we use cookies include:
- To learn about how you interact with our websites
- To detect and prevent fraud
- To conduct analytics activities
- To improve our websites and services
- To facilitate Interest Based Advertising
In many cases, the data collected through these cookies is controlled by us, but in some cases, the data collected through the use of these cookies is controlled by our vendors or other third parties.
Cookies may remain on your device for an extended period. If you use your browser’s method of blocking or removing cookies, some, but not all, types of cookies may be deleted and/or blocked. If you delete or block cookies, some functionality on our websites may not work properly.
Other Tracking Technologies
In addition to cookies, we may use other types of tracking technologies in connection with our websites, mobile applications, advertisements, and other digital service offerings.
Like with cookies, the data collected through these other types of tracking technologies is in many cases controlled by us. However, in some cases, the data collected through these other technologies is controlled by our vendors or other third parties.
Examples of other tracking technologies include:
Web Beacons
Web beacons are embedded images or objects that are used on web pages or emails. Examples of why we may use web beacons include:
- For business analytics purposes, such as understanding the number of people who visit a webpage or view specific content within a webpage
- To improve our websites and services
- To detect and prevent fraud
- To verify system and server integrity
Embedded Scripts
We may use embedded scripts that collect information about your interactions with our websites, mobile app, and advertisements. These scripts are temporarily loaded into your web browser and are active only while you’re connected to our websites, mobile app, or advertisement.
In-App Tracking Technologies
Our mobile application may use in-app tracking technologies including code from packages referred to as software development kits (SDKs). SDKs are packages of tools that help our mobile app function in some way. For example, we may use code from SDKs in our mobile app to:
- Develop our apps to work with certain operating systems or platforms
- Provide you with an in-app map
- Personalize advertising
Like with cookies, in many cases, the data collected through these SDKs is controlled by us, but in some cases, the data collected through the use of these SDKs is controlled by our vendors or other third parties.
Unlike cookies, SDKs and other in-app tracking technologies are not browser-based and therefore cannot be controlled through browser settings.
Device and Activity Monitoring Technologies
We may use technologies that monitor and record your experience and interactions with our websites and mobile app, such as the features you engage with, how you navigate our websites and mobile app, your keystrokes, cursor movements, scrolling activity, and click-related activity. These technologies may also collect and analyze information from your device, such as your operating system, plug-ins, and system fonts.
Examples of why we may monitor your experiences and interactions include:
- To troubleshoot
- To understand and improve our websites, mobile app, and services
- To customize your experience
- To respond to your inquiries and requests
- To detect and prevent fraud
- To detect security incidents and other malicious activity
- To verify system and server integrity
Third-Party Interactive Features
We may engage vendors to provide certain interactive features on our websites. Your use of these interactive features on our websites is voluntary, and we may retain the information that you submit through these features. For example, we may offer an interactive chat feature on the websites to assist you with your order and other customer service purposes. When you participate in the interactive chat, the contents of the chat may be captured and kept as a transcript. By using these features, our vendors may process the information obtained through the feature to provide the service on our behalf.
Third-Party Analytics
We may use Google Analytics, Adobe Analytics, or other analytics providers to obtain analytics information about our websites and applications. These analytics providers may use cookies and other tracking technologies that help us analyze how you use or interact with our websites, services, advertisements, and mobile applications.
More information about Google Analytics can be found in the Google Analytics Terms of Use and the Google Analytics Privacy Policy. You may exercise choices regarding the use of cookies from Google Analytics by downloading the Google Analytics Opt-out Browser Add-on which is available here.
How We Use Your Information
We use your information to:
- provide you with the products and services you purchase or request
- improve your shopping experience
- improve our products and services
- fulfill your requests
- personalize our product offerings, services, and marketing to you
- support our business operations and functions, including fraud prevention, marketing, merchandising, security, and legal
Below are more specific examples of how we use your information:
- To provide you with products and services you purchase or request including, for example, to securely process your payments, fulfill your orders or requests, and provide customer service.
- To operate our businesses including our mobile application and websites.
- To conduct marketing, personalization, and advertising, which may include personalized offers, coupons, and advertisements. We may also use purchased-based advertising to show you advertisements and offers that are more relevant to you on other websites, mobile apps, and digital channels.
- For Interest-Based Advertising purposes.
- To communicate with you, such as providing account notifications or order status updates, providing product recall notifications, confirming your preferences, engaging with you on social media, or providing you information about relevant programs, contests, sweepstakes, or other promotions or offerings
- For research purposes, such as learning about our customers’ experience with a new product or service offering.
- To design and develop new product and service offerings.
- To conduct business analytics, for such purposes as forecasting and planning, developing statistics on engagement with our websites and applications, and measuring how well marketing and promotional activities perform.
- For safety and security purposes, including to:
- Detect and respond to threats to our online operations,
- Protect the health and safety of our customers, associates, and the public; and
- Prevent, investigate, and prosecute fraud and other criminal activities
- To improve how we do business, improve our products and services, and your shopping experience.
- For other internal business purposes such as:
- To authenticate users of our websites and applications
- For quality control and training
- For system administration and technology management, including optimizing our websites and applications
- For recordkeeping and auditing purposes
- For risk management, investigations, reporting, and other legal and compliance reasons
- Identifying prospective customers, suppliers, business clients, and other vendors
- Administer our relationships with our customers, suppliers, business clients, and other vendors
- In connection with mergers, acquisitions, divestitures, or similar corporate transactions
- To fulfill our legal obligations
- To fulfill or meet the request for which the information is provided
- To fulfill other notified purposes that we describe to you at the time we collect your information
We may share your information as follows:
- Service Providers: We may share your information with vendors, service providers, and our affiliated companies that we engage to provide services to us on our behalf, such as support for the internal operations of our websites and mobile application (including payment processors and third parties we use to process orders on our behalf), electronic mail, mobile messages, product and service delivery, conducting analysis to improve our products, services, websites, research, digital marketing, fulfilling orders you place, managing payments, and answering your questions. Service providers only use the information they receive from us for the purposes we hire them for. We don’t allow them to retain, use, disclose, or otherwise handle the personal information for their own purposes.
- Ad Tech Companies and Other Providers: We may share or make available limited personal information (such as a mobile ad ID (MAID) or an Identifier for Advertisers (IDFA)) with ad tech companies and other online providers of services. When we share your information in this context, we follow applicable legal requirements, which may require that we provide opt-out rights or other individual rights.
- Business Partners and Other Third Parties: Where we have the legal right, we may share or otherwise make your information available to business partners or other third parties for a business purpose that we’ve approved. When we disclose information in this context, we make sure that we comply with applicable legal requirements, which may include providing opt-out or other rights with respect to the shared data. We require that the recipients of this data protect such data, obey use restrictions, and comply with all applicable laws.
- Co-Branded Offerings: Sometimes we may offer you a co-branded product, service, or other promotion in cooperation with another business. When we disclose your information to our co-branding partner in this context, we prohibit them from using the provided information for purposes outside of the co-branded offering. If you choose to take advantage of a co-branded offer, the information that you provide directly to our co-branding partner will be subject to their privacy notice and practices.
- Legal Requirements and Government Authorities: We may share your personal information where we believe the disclosure is required by law, or otherwise necessary to comply with the law, regulatory requirements, requests from public authorities, or to enforce our agreements or policies, to protect the rights and property of our customers, the company, our partners, or the public (including for fraud prevention purposes and to prevent, investigate and prosecute criminal activities).
- Security and Safety Disclosures: Where permitted by applicable law, we may disclose your personal information to our affiliates and other persons and entities for the purpose of protecting the rights, safety, security, and property of our customers, associates, and the public. We may also disclose this information to protect and enforce our rights (including for fraud prevention purposes and to prevent, investigate, and prosecute criminal activities) and to assist others to do the same.
- Corporate Transactions: We may disclose personal information, as part of any actual or contemplated merger, sale, transfer of assets, acquisition, bankruptcy, or similar event, including related to due diligence conducted prior to such event, where permitted by law.
- With Notice or Consent: We may also disclose information about you, including personal information to other third parties, where we’ve provided specific notice to you or asked for your consent, as required by law.
Notwithstanding anything else in this notice, we may share data that has been aggregated or deidentified in such a manner that it is no longer considered personal information for any purpose. When we share aggregated or deidentified data, we require recipients to refrain from reidentifying the data and to pass this obligation on to downstream recipients.
Interest-based Advertising
Interest-based advertising (also known as online behavioral advertising) occurs when advertisements are displayed to you based on information collected from your online interactions over time and across multiple websites that you visit, or across multiple devices or online services that you may use. Companies that engage in interest-based advertising use this information to predict your preferences and show you ads that are most likely to be of interest to you.
Some of the content, applications, and tracking technologies on our websites and mobile application is controlled by third parties, which include ad tech companies (such as Meta or Google) or other online service providers that serve interest-based advertisements. These third parties may use cookies, web beacons, and other storage technologies to collect or receive information from our websites, mobile app, other apps, and elsewhere on the Internet and use that information to provide measurement services as well as for interest-based advertising.
We don’t control these third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
For example, you can block the collection and use of information related to you by online platforms and ad tech companies for the purpose of serving interest-based advertising by visiting the following websites of the self-regulatory programs of which those companies are members:
You may still see “contextual” ads even if you opt out of interest-based ads. These ads, however, are based on the context of what you’re looking at on the websites and pages you visit. Even if you opt out of interest-based ads you’ll still receive these non-personalized, contextual ads.
- Third-party Content and Links
Some content or links on our websites and mobile app may be served or made available by third parties including the following:
User Content
Our websites and mobile applications may allow you to upload your own content to be displayed to the public. Any information you submit becomes public information, and we don’t control how others may use the content you submit. We’re not responsible for uses made by others that may violate our privacy policy, the law, or your intellectual property rights.
Third-party links
Our websites and mobile applications may contain links to other sites, which we don’t control. Those websites have their own privacy policies and terms.
How We Protect Your Personal Information
We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we maintain, including appropriate technical, administrative, and physical measures designed to protect information from unauthorized or illegal access, destruction, use, modification, or disclosure. You also play an important role in protecting your information. It is your responsibility to select a strong password, change it regularly, not reuse or share your password, and alert us if you have any concerns about unauthorized use of your account.
Your Rights and Choices
We value our relationship with you and the trust you place in us. Keeping your information and your communication preferences current is an important part of that relationship.
We understand that our customers are individuals, and communication preferences will vary by customer. That is why we offer you the ability to manage what types of communications you receive from us and the ability to manage or change your preferences. Your rights may vary depending on where you’re located. We’ve created mechanisms to provide you with the following options:
Updating your account information
If you have an account with us, you can log in and update, modify, and delete data from within your account.
Managing your marketing and other communication preferences
You can manage your marketing and other communications preferences (text, email, push, purchase-based advertising, etc.) by logging into your account on our websites or mobile app. Your communications preferences can be managed under the “Preferences” section of your account.
To opt out of receiving personalized offers and coupons by regular mail from us, please contact the customer contact center as described below. Note that you may still receive non-personalized mailers and flyers sent to your physical mailing address.
Please allow a reasonable amount of time for any changes to your settings to take effect.
Alternatively, you can unsubscribe from any marketing emails or text messages that we may send you by clicking the unsubscribe option in the footer of an email or texting “STOP” in response to a text message that you receive from us.
Cookies and Tracking Technologies
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable certain cookies, please note that some parts of our websites may not function properly. If you’ve opted out of sales or set other preferences, then those opt-outs or preferences may be lost if you delete your cookies.
Interest-Based Advertising
Information about interest-based advertising and how to opt out of it is described in the Interest-Based Advertising section of this notice.
Changes to this Policy
This policy is subject to change at our discretion. We will indicate changes to the policy by updating the “Last Updated” date at the beginning of the policy. We will communicate material changes to you in accordance with applicable law, which may include a notice on the website home page or a notice to the email address specified in your account (if you have an account with us). Your continued use of our websites or our other services after any update to this policy will constitute your acceptance of our changes.
- Privacy Questions and Comments
Our customer contact centers are ready to take your questions and comments about this policy or our privacy practices. You can reach us by telephone at 1-202-630-5317 or via email at support@treatsandsweetz.com.
- Contacting Our Privacy Program (Applicant, Current or Former Associate, B2B Partner)
To make a privacy request under the California Privacy Rights Act, please click here to complete our online form or call (312) 219-5361.